For protection of the buyer's payment, payouts to the seller will be initiated as soon as one of the following requirements are met:
- The buyer leaves a review after receiving the item
- 3 days has passed since the buyer received the item and he/she has not written a review or reported a problem
To get paid:
- Make sure you have added deposit information
- You must enter a valid shipment tracking number for each transaction. If you ship through HopUp this is done for you.
Payouts take 2-10 business days to arrive, depending on your bank.
“Know Your Customer” obligations
If we are unable to verify your identity and/or business programmatically when you sign up for a seller account, we might require a copy of a government-issued photo ID to verify the information manually. If this is the case, you will be notified for the requested information. Please submit this information only through our secure in-app "contact us" form and never through email.