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When will I get paid?

  • Updated

For protection of the buyer's payment, payouts to the seller will be initiated as soon as one of the following requirements are met:

  1. The buyer leaves a review after receiving the item
  2. 3 days has passed since the buyer received the item and he/she has not written a review or reported a problem

To get paid: 

  1.  Make sure you have added deposit information 
  2. You must enter a valid shipment tracking number for each transaction. If you ship through HopUp this is done for you. 

Payouts take 2-10 business days to arrive, depending on your bank. 

 

“Know Your Customer” obligations

If we are unable to verify your identity and/or business programmatically when you sign up for a seller account, we might require a copy of a government-issued photo ID to verify the information manually. If this is the case, you will be notified for the requested information. Please submit this information only through our secure in-app "contact us" form and never through email.