If there is an issue with a purchased item, the buyer can report a problem on the transaction detail screen. This must be done within 3 days of delivery.
Creating a dispute for the transaction will notify the seller of an existing issue. The buyer and seller should handle the dispute on their own within 5 days of the created dispute. If no agreement can be made in this time, the dispute can be escalated to HopUp support by either the buyer or seller.
In the event that a dispute is escalated to HopUp support, we reserve the right to refund a buyer if a transaction is found to be in violation of our terms of service. Furthermore, HopUp is the final arbiter of escalated disputes.
Once a dispute is resolved between buyer and seller, the buyer should indicate this via the transaction detail screen.