If you've placed an order on HopUp but haven't yet received a shipping confirmation or tracking number, this guide will help you check your order status and take appropriate next steps to ensure a smooth buying experience.
Checking Your Order Status on the HopUp Mobile App
To stay updated on your order, use the HopUp mobile app available for iOS and Android devices. Follow these steps to view your order status:
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Download and log in to the HopUp app at
Use the same email address and password you used to place your order.
- Navigate to the Profile tab, then tap "Buying" to access your orders.
- Find your order in the list and check the current status. If the seller has shipped your order, a tracking number will be shown here.
- If you have questions or need an update, use the in-app messaging system to send a direct message to the seller.
What to Do If Your Order Has Not Shipped On Time
If your order hasn't shipped within 5 days, HopUp offers protection to keep your experience safe and transparent. Here's what happens next:
- You can request to cancel the sale by contacting HopUp Support if the shipping delay exceeds the required timeframe.
- Upon cancellation, you will receive a full refund to your original payment method.
- The cancellation will be noted in the seller’s ratings to maintain marketplace safety and transparency.
Additional Support and Resources
If you need further assistance or can't find your order details, please reach out to HopUp support through the app’s help section. We're committed to providing a user-friendly and supportive community for all airsoft enthusiasts.
For more information, visit our website at https://www.hopupairsoft.com/ or download the HopUp app from the Apple App Store or Google Play Store.